The Parker Group Q & A





	Questions & Responses 1. What is The Parker Group? The Parker Group is a consulting firm that guides businesses through a process that improves customer service and manages change. The process is a proven continuous quality improvement (CQI) program that utilizes the talents and strengths of existing business personnel through a bottom-up approach. The Parker Group also can help to develop fun and interactive retreats and training sessions.

2. Can a business be too large or too small for
The Parker Group to help?
By effectively using this CQI process, both large and small businesses can benefit, as long as there is top management buy-in to embrace the program. For large companies or agencies that would like to utilize the process but cannot undertake a system-wide endeavor, a plan can be developed to prioritize particular areas where CQI may be implemented. Very small businesses can benefit from a more personalized
consultative plan .

3. How can you be effective in dealing with different types of businesses?
The Parker Group does not have to be experts in the daily operations of each client. We are the experts in the improvement process. When implemented correctly, the process can produce positive results.

4. What is the usual duration of an assignment, and how can the business continue the improvement process when The Parker Group departs?
An improvement process assignment can vary, depending on the size and the needs of the business. After an initial assessment is done, a strategic plan is developed to determine specific results that the business wishes to achieve. The process could last two weeks for one business, and two years or more for another business.

5. Can businesses afford the services provided by The Parker Group?
The services provided by The Parker Group can have significant value, depending on the identified strategic goals, the corresponding results desired, and the magnitude of positive change or transition needed. A plan can be developed to accommodate most any budget.

6. I like what I see. What is the next step?
Any business interested in scheduling a conference with The Parker Group should complete the information located in the About You section of this web site. Once submitted, we will develop a plan that makes sense for both parties. It is important to remember that The Parker Group identifies and utilizes the talents and energy that exist in your organization. We bring out the best in your workforce in order to improve your business. Let’s Explore the Possibilities.